Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that during high-volume periods, processing times may be slightly extended.
Retail Shipping (Direct-to-Consumer)
We currently ship within the United States.
Estimated delivery times:
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Standard Shipping: 2–5 business days after dispatch
Shipping rates are calculated at checkout based on your location and order size.
Delivery Notes
Once your order has been handed off to the carrier, we are not responsible for shipping delays, carrier issues, or delivery errors.
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Wholesale & Commercial Shipping
Wholesale and commercial orders may require additional processing time depending on order size and fulfillment requirements.
Shipping timelines and methods may vary and will be communicated as needed.
For larger orders:
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Freight or bulk shipping options may be used
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Delivery appointments may be required
Damaged, Lost, or Stolen Packages
If your order arrives damaged, please contact us within 72 hours at info@drinklacha.com with photos of the product and packaging.
For lost or stolen packages:
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Please first contact the shipping carrier directly to file a claim
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If you need additional support, feel free to reach out to us
We are not responsible for lost or stolen packages once they are marked as delivered.
Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses at this time.
We currently only ship within the United States.
Contact
For any shipping-related questions, please contact:
info@drinklacha.com